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THE CRICKET DRAFT DUELS
TERMS & CONDITIONS
These User Terms and Conditions are effective as of 17 August 2026
USER TERMS & CONDIDITIONS
1. Acceptance of terms
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The Cricket Draft Ltd provides a regulated real-money fantasy cricket pool betting product called The Cricket Draft Duels (“Duels”). These User Terms and Conditions ("Terms") apply exclusively to your use of Duels and your regulated Duels Account.
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Important Exclusion: We also operate a separate free-to-play fantasy cricket game called The Cricket Draft Fantasy ("Fantasy Game"). For the avoidance of doubt, these Terms do not apply to the Fantasy Game. The Fantasy Game is governed by its own separate terms and conditions. Your participation in the Fantasy Game, and any account data or non-monetary assets associated with it, are distinct from your Duels Account and are not covered by the UK Gambling Commission license protections outlined in these Terms.
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Duels is accessible to play via The Cricket Draft mobile app (referred to as the "Sites"). The Sites and any other tools, materials, or other services (including co-branded or affiliated services) are referred to here as the “Services”. For the avoidance of doubt, Sites and Services referred to in these Terms explicitly excludes the Fantasy Game, which is also accessible via The Cricket Draft mobile app and The Cricket Draft website www.thecricketdraft.com.
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All references to "The Cricket Draft", "we", "our" or "us" is a reference to The Cricket Draft Ltd, a company incorporated in England & Wales and registered under company number 13301485 with its operational address at 7 Abbey Street, Ickleton, Saffron Walden, Essex, CB10 1SS, UK.
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The Cricket Draft is licensed and regulated by the Great Britain Gambling Commission under licence number: 000-061919-R-336764-002.
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Please read these User Terms and Conditions carefully before using the Service. By using or otherwise accessing the Services, and/or clicking to accept or agree to these Terms where that option is made available, you agree to be bound by:
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these User Terms and Conditions;
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our Privacy Policy;
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the contest rules and scoring system, accessed via the Game Rules;
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any applicable terms and conditions and/or rules with regard to promotions, bonuses and special offers which we may offer from time to time; and
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any additional terms, rules and conditions of participation in particular contests issued by The Cricket Draft from time to time.
(together, the "User Terms and Conditions").
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If you do not agree to the User Terms and Conditions, then you should not access or use the Content, Site or Services.
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Reference to "you", "your" or "user" is a reference to any person using the Site or Service and/or any registered user of The Cricket Draft.
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Subject to Term 23.1 regarding specific contest rules, in the event of any conflict between these and any other Terms, the General User Terms and Conditions will prevail.
2. Modification of User Terms and Conditions
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The Cricket Draft reserves the right to amend, update or replace the User Terms and Conditions at any time.
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Where there is any material change to these Terms we will contact you using the contact details provided by you to notify you of the change in advance of the change taking place, and you will be required to confirm acceptance of the change prior to being able to continue to use our Sites or Services.
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If you do not agree with the change you should contact us and stop using our Site and Services. Use of the Site or Services by you after any modification to the Terms constitutes your acceptance of the User Terms and Conditions as modified.
USER ACCOUNTS
3. Registration
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In order to be able to access Services or participate in any of our contests (including any head-to-head, public or private pooled contests), you will need to open a user account with The Cricket Draft ("Account").
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You must be over 18 years of age, resident in the UK, and of legal capacity to register with The Cricket Draft and open an Account.
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In order to open an Account you will be asked to provide The Cricket Draft with accurate, current and complete personal information, which will include your name and date of birth and appropriate contact details, including an address, telephone number and e-mail address ("Registration Data"). You agree to maintain and promptly update the Registration Data to keep it accurate, current and complete. If you provide any information that is inaccurate, not current or incomplete, or The Cricket Draft has reasonable grounds to suspect that such information is inaccurate, not current or incomplete, The Cricket Draft may deny you access to areas requiring registration, or suspend or terminate your Account, pending further investigation, at its sole discretion.
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By completing the registration process, you represent and warrant that:
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you are over 18 years of age;
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you are fully able and competent and of legal capacity to enter into these User Terms and Conditions and use the Service;
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you understand and accept the risk that, by using the Service, you may win but may also lose money; and
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you do not hold an existing active Account or have had an Account closed by The Cricket Draft.
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As part of the Account registration process, The Cricket Draft will require all applicants to undergo age and identity verification. This will be completed using a third-party verification provider. Where it is not possible to verify you using publicly available date, we reserve the right to conduct biometric verification or ask for documentary evidence of age, identification and address.
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You will not be able to access any of our Services (including making a deposit, using bonus funds or entering free to play contests) until verification has been satisfactorily completed in accordance with all applicable regulatory requirements.
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You may establish, maintain, use and operate only one Account at any time. In the event The Cricket Draft determines that you have opened, maintained, used or operated more than one Account, in addition to any other rights that The Cricket Draft may have, The Cricket Draft reserves the right to suspend or terminate any or all of your Accounts and terminate, withhold or revoke the awarding of any prizes.
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The Cricket Draft reserves the right to suspend or terminate any other account which it suspects or identifies as being either linked or associated with you, pending further investigation.
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The Cricket Draft reserves the right to suspend or terminate any Account it suspects or identifies as having breached the terms of the User Account registration requirements.
4. Account Password and Security
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When registering an Account, you will be asked to provide an email and password combination as well as a username to be used in conjunction with your Account. You may not use a username that promotes a commercial venture, infringes on third party IP or a username that The Cricket Draft, in its sole discretion, deems offensive.
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You are responsible for maintaining the confidentiality of your email address and password associated with your Account. You shall be responsible for all uses of your Account where your email and password has been entered correctly (whether authorised or unauthorised). You shall be responsible for the security of your device(s) used to enter any contests via your Account and any other activities taking place on your Account.
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You agree to:
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keep your email and password confidential and not share them with anyone else (and you acknowledge your Account cannot be co-owned with anyone else);
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immediately notify The Cricket Draft (by emailing us at duelssupport@thecricketdraft.com) of any unauthorised use of your email and password or Account or any other breach of security; and
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use only your own username and password to access the Service.
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You acknowledge and agree that The Cricket Draft is authorised to act on instructions received through the use of your email and password.
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The Cricket Draft cannot and will not be liable for any loss or damage arising from your failure to comply with this section.
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The Cricket Draft may require you to change your username or ask you to select a new username in the event that it considers it to be offensive or insulting to other users.
5. Communications and Information Practices
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Once your Account has been opened, you will have the option to select whether or not you wish to continue to receive marketing communications. You may change your communication preferences at any time through the My Account functionality or by contacting Customer Support (via email at duelssupport@thecricketdraft.com).
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You may also choose to opt-out of receiving non-game-specific marketing communications including information about any promotional offers at any time by clicking on the unsubscribe link contained in any of these marketing emails.
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We will comply with all applicable data protection laws (including the Data Protection Act 2018) in respect of personal information you supply to us. You can find more information about your data rights and how we manage your data in our Privacy Policy.
6. Verification, Affordability and Money Laundering checks
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In order to participate in paid-for contests on the Service, you will be required to register a payment method and deposit funds to your Account. By agreeing to the User Terms and Conditions, you warrant that you are the rightful owner of any payment method registered, and of any money which you deposit in your Account at any time.
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By agreeing to the User Terms and Conditions you authorise us to undertake any such identification, credit and other verification checks from time to time as we may require ourselves or as may be required by third parties (including, but not limited to, regulatory bodies).
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When you register a payment method you should be aware that we are required to undertake appropriate checks to verify that you are the legal owner of the payment method and to also establish how your Account with us is funded.
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We are also required to undertake checks to ensure that you are not depositing or spending more than you can afford to lose with us.
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We will conduct these checks using a combination of payment information, public records, credit bureau data, open banking and asking you to provide us with information confirming your income.
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It is our normal policy to apply restrictions or a full suspension to your Account until we have been able to complete these checks.
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We have a regulatory obligation to ensure that we conduct these checks on an on-going basis. You agree that from time to time, upon our request, and as part of our normal security checks and procedures, you may be required to provide additional details in respect of any information you have provided us, or any activity on your Account. We shall be entitled to suspend or restrict your Account in any manner that we may deem to be appropriate, until such time as the relevant checks are completed to our satisfaction.
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We may supply your information to authorised third party reference agencies to confirm your identity and payment details. You agree that we may process such information in connection with your Account.
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It is an offence for any person in Great Britain who is under the age of 18 to participate in any paid-for contests offered by The Cricket Draft on the Service. If we are unable to confirm that you are over 18 years of age then we may suspend your Account until such time as we are able to confirm your age.
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If you are subsequently, or at any time during the lifetime of the Account, proven to have been under 18 years of age when you participated in paid-for contests, then:
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your Account will be terminated or suspended;
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all transactions made whilst you were underage will be made void, and all related funds deposited by you will be returned by the payment method used for the deposit of such funds, wherever practicable; and
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any winnings which you have accrued will be forfeited by you.
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7. Deposits and Withdrawals from your Account
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You may only participate in paid-for contests on the Service using cleared funds held in your Account. As such, if you want to participate in a paid-for contest, you must deposit monies into your Account from an account or source of funds of which you are the account holder.
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Where The Cricket Draft identifies that you are not the rightful owner of any payment method used in connection with your Account, we reserve the right to treat any deposit into the Account as being invalid (and any winnings arising therefrom as void).
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The minimum deposit amount is £10.00.
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By depositing funds into your Account, you direct us and we agree to hold them, along with any winnings, for the sole and specific purpose of using them (i) to participate in paid-for contests on the Service; and (ii) settling any fees or charges that you might incur in connection with the use of our Service. We shall be entitled to suspend or close your Account if we reasonably consider or have reason to believe that you are depositing funds without any intention to participate in paid-for contests on the Service. In such circumstances we may also report this to relevant authorities.
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In addition to any other rights we may have under these Terms, if we incur any charge-backs, reversals or other charges in respect of your Account, we reserve the right to charge you for the relevant amounts incurred.
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Monies deposited with us in your Account shall not attract interest.
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We are required by the terms of our licence to inform users about what happens to monies which we hold on account for you, the extent to which such monies are protected in the event of insolvency, and the categorisation of such protection according to the Great British Gambling Commission's customer funds rating system.
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The Cricket Draft hold all monies deposited by you to your Account in a dedicated client funds bank account, separate from our company accounts. This meets the Gambling Commission's requirements for the segregation of customer funds but in the event of insolvency your funds are unprotected and would form part of the assets of the business. Under the current Gambling Commission’s insolvency rating system, your funds are: Not Protected.
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You may request a withdrawal of funds from your Account at any time provided that:
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all payments made into your Account have been confirmed as cleared and there is no reason to suspect that The Cricket Draft will be subject to any monies being charged-back, reversed or otherwise cancelled;
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all verification checks have been completed to our satisfaction; and
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there are no other conditions which may attach to or limit your ability to withdraw funds (e.g. any applicable promotion terms).
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To comply with strict Anti-Money Laundering (AML) regulations and to protect our users against fraud, we operate a strict "Closed Loop" withdrawal policy. Whenever you request a withdrawal, the funds must first be routed back to the exact payment method(s) you used to deposit, up to the total amount you have deposited from each method (your "Net Deposit" balance).
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If you have used more than one active payment method to fund your Account, our system will automatically direct your withdrawal to clear your outstanding Net Deposits. Funds will first be routed to the payment method with the highest outstanding Net Deposit balance. Any remaining funds will automatically cascade to the payment method(s) with the next highest balance. Only when all Net Deposit balances are cleared will you be permitted to route excess funds to a verified payment method of your choice.
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In circumstances where it is not possible to process a withdrawal back to the original payment method (for example, if the card has expired, been lost, or the underlying account has been closed), any request to withdraw funds to an alternative payment method will be subject to manual review, as well as additional security and verification checks. We reserve the right to request supporting documentation to verify the ownership of both the original and the alternative payment methods before processing the withdrawal.
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The minimum withdrawal amount is £0.50. However to cover third party payment processing costs, small withdrawals between £0.50 and £9.99 will incur a £0.50 processing fee, which will be automatically deducted from your total withdrawal amount prior to processing. Withdrawals of £10.00 or more are processed free of charge.
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If the value of a deposit is not played through in full before a withdrawal is requested, The Cricket Draft reserves the right to make a charge to the user's Account to cover any reasonable processing costs relating to both the deposit and withdrawal. You will be notified of any such charges in advance of any withdrawal being processed.
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The Cricket Draft may, at any time, set off any positive balance on your Account against any amounts owed by you to The Cricket Draft. We reserve the right to reclaim any funds credited to your Account in error.
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You are responsible for reporting your winnings and losses to the tax and/or other authorities in your jurisdiction (if applicable).
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If it becomes apparent to The Cricket Draft that you are resident in a country in which the use of the Service is not legal, we shall be entitled to suspend or close your Account at our sole discretion, pending further investigation, in which case any balance on the Account on the date of such closure will be refunded to you as soon as it is practicable to do so, subject to there being no legal or regulatory constraints on our doing so.
8. Dormant Accounts
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If you have not logged into your Account or otherwise contacted us for a continuous period of at least 18 months, The Cricket Draft will deem your Account to be “Dormant”.
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If, on being deemed to be Dormant, your Account has a positive balance, The Cricket Draft shall take all reasonable steps to notify you using the contact details we hold for you at the time your Account becomes Dormant.
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If we do not receive any response from you, we will attempt to refund the balance back to your payment method(s) in accordance with our Closed Loop withdrawal policy (as detailed in Section 7), subject to any verification or due diligence checks.
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If we are unable to return the funds to your payment method(s), we will contact you to notify you of this failure. If you do not respond or reactivate your Account within 30 days of this notification, we will begin charging a Dormant Account fee of £5.00 per month. This fee will be deducted directly from your Account balance on a monthly basis until the balance reaches £0.00.
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You may contact us at any time to reactivate your Account. All requests to reactivate an Account will be subject to new verification and renewed affordability checks, if applicable.
9. Eligibility
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By depositing money or entering a contest, you are representing and warranting that:
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you have registered an Account in accordance with these Terms;
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have read the rules for the contest you wish to enter; and
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do not have access to the Site’s pre-release non-public confidential data about contest-related information.
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If you do not meet the eligibility requirements of this section, then you are not authorised to use the Service. The Cricket Draft may require you to provide proof that you are eligible to participate prior to receiving a prize. This includes by requesting that you supply us with any reasonably required verification information and could involve the completion of an affidavit of eligibility in certain circumstances.
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In the event of any questions regarding your eligibility, The Cricket Draft reserves the right to suspend or terminate your Account and withhold or revoke the award of any prizes associated with your Account, pending a full investigation. In such a situation, The Cricket Draft may pay out any withheld or revoked prizes to the other entrants in the relevant contest in a manner consistent with the prize structure of the contest, to be precisely determined by The Cricket Draft in its sole discretion.
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The Cricket Draft employees may use the Service for the purpose of testing the user experience but may not withdraw money or prizes. The Cricket Draft consultants or promoters of the Service may play in contests without such limitation, but only if: (i) their arrangement with The Cricket Draft does not permit them to have any access to non-public Service data or any other data not made available to all users on the Service, and (ii) they do not receive any other advantages in their play on the Service.
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Sportspersons, coaches and other team management, team support personnel (e.g. without limitation, team physicians) and team owners may not participate in any The Cricket Draft contests in the sport or sports with which they are associated. Team owners, referees, league employees, sports commissioners and other individuals who through an ownership interest or game-related employment can influence the gameplay are likewise ineligible.
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Where The Cricket Draft has reason to believe or suspect a breach of these Terms, misuse of information, market manipulation or match or spot-fixing, it reserves the right to notify the appropriate cricket governing body, the regulator, the International Betting Integrity Association or any other authority or association, including law enforcement agencies.
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Where such notification is made The Cricket Draft reserves the right to suspend the Account(s) and co-operate fully with any investigation.
10. Prohibited Practices
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The following examples of practices in relation to the Service shall constitute a "Prohibited Practice" and shall not be permitted and will constitute a material breach of the User Terms and Conditions:
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abuse of bonuses or other promotions;
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any activity which constitutes fraudulent practice or criminal activity;
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any activity which constitutes manipulation, misrepresentation or similar with the purpose of taking or providing an unfair advantage or disadvantage, financial or otherwise, of The Cricket Draft or any of its users;
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any breach of the eligibility requirements;
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any improper conduct; or
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any activity which in the view of The Cricket Draft would constitute a breach of the User Terms and Conditions.
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You agree that you shall not participate in or be connected with any form of Prohibited Practice in connection with your access to or use of the Service.
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We will take all reasonable steps to prevent and detect Prohibited Practices and to identify the relevant users concerned if they do occur. Subject to the above, however, we will not be liable for any loss or damage which you may incur as a result of any Prohibited Practice, and any action we take in respect of the same will be at our sole discretion.
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If you suspect a person is engaged in any Prohibited Practice, you shall report it to The Cricket Draft as soon as reasonably practicable by contacting Customer Support (via email at duelssupport@thecricketdraft.com). Your failure to do so shall constitute a breach of these User Terms and Conditions.
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The Cricket Draft may disqualify you from a contest or the entire Service, refuse to award fantasy points or prizes and require the return of any prizes, or suspend, limit, or terminate your Account if you engage in, or aware of and fail to report, any Prohibited Practice or otherwise act adversely to the operation of the Service or in any way detrimental to other users, including but not limited to:
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reasonable grounds to believe that you have participated in or have been connected with any form of Prohibited Practice;
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you have entered any contests with any other daily fantasy sports provider and are suspected (as a result of such play) of any Prohibited Practice or otherwise improper activity;
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fraudulent chargebacks;
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violating eligible payment method terms;
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the use by you or any other person who was participating in the same contest as you at any time, of a stolen, cloned or otherwise unauthorised credit or debit card, as a source of funds;
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the collusion by you with others in order to gain an unfair advantage (including through bonus schemes or similar incentives offered by us or by co-ordinating contest entries or fantasy team selection strategies with other users in pooled contests);
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any attempt to register false or misleading account information, including payment information;
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any actual or attempted act by you which is reasonably deemed by us to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud us and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us any damage or harm;
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we suspect that you are not the operator or controller of the Account, or are acting on the instructions of another; to abuse, harass, impersonate, intimidate or threaten other The Cricket Draft users;
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to post or transmit, or cause to be posted or transmitted, any Content that is infringing, libellous, defamatory, abusive, offensive, obscene, pornographic or otherwise violates any law or right of any third party;
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use of the Service for any unauthorised purpose, or in violation of any applicable law, including intellectual property laws;
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to post or transmit, or cause to be posted or transmitted, any communication or solicitation designed or intended to obtain password, account, or private information from any The Cricket Draft user;
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to create or submit unwanted emails to any other The Cricket Draft users;
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to infringe upon the intellectual property rights of The Cricket Draft, its users, or any third party;
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to submit comments linking to affiliate programs, multi-level marketing schemes, sites repurposing existing stories or off-topic content;
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to post, email, transmit, upload, or otherwise make available any material that contains a software virus or any other computer code, files or programs designed or functioning to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
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to use any scripting tools, automated lineup optimisation software, robot, spider, scraper, sniping software or other automated means to access the Service for any purpose (except for RSS feed access) without our express written permission;
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to use artificial means, including creating multiple user Accounts, to inflate your position and standing within The Cricket Draft leaderboards and community;
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to advertise to, or solicit, any user to buy or sell any products or Service, or use any information obtained from the Service in order to contact, advertise to, solicit, or sell to users without their prior explicit consent;
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to sell or otherwise transfer your Account profile;
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to attempt to influence the play in any sporting event from which athletes are available for selection in The Cricket Draft contests in which you are involved or in which you have a direct or indirect interest; or
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in our reasonable opinion your continued use of the Service may be detrimental to our regulated status, including our continued ability to be licensed by the Gambling Commission.
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The Cricket Draft is a platform for individual competition. To ensure the integrity of our pooled and head-to-head contests, the following activities are strictly Prohibited:
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users must not co-ordinate with other users to enter contests as a group or syndicate. This includes, but is not limited to, multiple users selecting identical or strategically complementary teams to unfairly dominate a contest or manipulate the prize distribution;
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users are prohibited from intentionally losing a contest or performing poorly to facilitate the transfer of funds or account credit to another user;
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while users are restricted to one Account (as per Section 3.7), any attempt to use multiple identities to enter the same contest, thereby gaining a higher probability of winning or influencing the prize pot size, will be treated as a material breach; and
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you must not place entries on behalf of any other person or allow any third party to influence your team selection or entry strategy.
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Where we have reasonable grounds to suspect or believe that a Prohibited Practice has taken place we shall have the right to suspend your Account pending a full investigation which may result in us taking action to withhold the whole or part of the balance and/or recover from the Account the amount of any deposits, pay-outs, bonuses or winnings which have been affected by or are in any way attributable to any Prohibited Practice.
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In exercising any of our rights under paragraph 10.5 in relation to Prohibited Practice, we shall use all reasonable endeavours to ensure that, while complying with our regulatory and other legal obligations, we exercise such rights in a manner which is fair to you and to our other users.
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We reserve the right to inform relevant authorities, other operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions, regulators and law enforcement agencies of your identity and of any suspected Prohibited Practice by you and you shall co-operate fully with us to investigate any such activity.
11. Errors
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There may be circumstances which arise which result in the Site(s) or Services not running as originally planned. Such Errors may include, without limitation, if the Site(s) or Services become corrupted or do not allow the proper usage and processing of entries in accordance with the rules, or if infection by a computer virus, bugs, tampering, unauthorised intervention, actions by entrants, fraud, technical failures, inadvertent errors by us, or any other causes of any kind, that corrupts or affects the administration, security, fairness, integrity or proper conduct of the Service (whether as a result of a Prohibited Practice or otherwise).
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An inadvertent Error by us will include:
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where we have continued to allow entries into a contest which should have been suspended (e.g. where the relevant event had already started) or had already finished;
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where we should not have accepted, or have the right to cancel, entry into a contest pursuant to the relevant Game Rules;
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where an Error is made by us as to the amount of winnings that are paid to you, including as a result of a manual or computer input error;
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where an outside source of information provides incorrect data beyond our control; or
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where an Error has been made by us as to the amount of bonus funds that are credited to your Account.
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The Cricket Draft will use reasonable endeavours to remedy any Error as soon as reasonably practicable. Subject to us doing so (but it being acknowledged by you we can only be in a position to take such steps if we become aware of an Error), neither we (including our employees or agents) nor our partners shall be liable for any loss, including loss of winnings, that results from any Error by us or by you.
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In the event of a technical malfunction of the Service or the Third Party Data feed that we deem, in our sole discretion, to have affected the fairness of a contest, we will void all affected contests and the entry fees will be returned to users.
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Any monies which are credited to your Account as a result of an Error shall be immediately repaid to us when a demand for payment is made by us to you. Where such circumstances exist, if you have monies in your Account we may reclaim these monies from your Account. We agree that we shall use all reasonable endeavours to detect any Errors and inform you of them as soon as reasonably practicable.
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You shall inform us as soon as reasonably practicable should you become aware of any Error.
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The Cricket Draft reserves the right to disqualify any user implicated in or relating to the cause of any Errors and/or may cancel, terminate, extend, modify or suspend the Service, and select the winner(s) from all eligible entries received. If such cancellation, termination, modification or suspension occurs, a notification may be posted on the Sites.
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You agree that you will not:
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take any action that imposes or may impose, in our sole discretion, an unreasonable or disproportionately large load on our infrastructure;
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interfere or attempt to interfere with the proper working of the Service or any activities conducted on the Service; or
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bypass any measures we may use to prevent or restrict access to the Service;
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The failure of The Cricket Draft to comply with any provision of these Terms due to an act of God, hurricane, war, fire, riot, earthquake, terrorism, act of public enemies, actions of governmental authorities outside of the control of The Cricket Draft (excepting compliance with applicable codes and regulations) or other force majeure event will not be considered a breach of these Terms.
12. Game Rules
Contests
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Users will be given the opportunity to view the various contests available for entry on the Service. Each contest will be governed by the Game Rules published on the Service. The Game Rules form part of these User Terms and Conditions.
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Users should ensure that they are familiar with the Game Rules prior to entering or taking part in a contest.
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The Cricket Draft reserves the right to alter, amend or supplement the Game Rules at any time. Users will be notified in advance of material changes to the Game Rules before they come into effect.
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Winners are determined by the criteria stated in each contest's details and the Game Rules. For each contest, winners are determined by the individuals who use their skill and knowledge of relevant professional sports information and fantasy rules to accumulate the most fantasy points.
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Fantasy points are accumulated through the performance of individual sportspersons across one or multiple sports events.
Entry Fees -
Each contest has an entry fee listed in GBP. When you opt to participate in a contest, that amount will be debited from your Account.
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For customised head-to-head and pooled contests which are created by a user, the user that creates the contest will have the option to determine the requisite entry fee.
Contest Term -
Each contest relates to one single “Gameweek”.
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Each Gameweek is comprised of one or several real-life cricket fixtures.
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The duration of each individual Gameweek varies from a few hours up to several days. The duration and composite fixtures for each Gameweek and contest will be set out on the relevant pages within the Sites.
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The Cricket Draft reserves the right to cancel contests, without any restrictions where the terms of the contest have not been met.
Prizes -
After each contest ends, the winners are confirmed as soon as reasonably possible but remain subject to final verification. The users in each contest who accumulate the most fantasy points and comply with eligibility requirements and applicable rules will win prizes as set out in the contest details. Prizes are added to the user's Account balance, within twenty-four hours of a result being verified.
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In the event of a tie, the prize is divided evenly between the tied users, unless otherwise specified.
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The Cricket Draft offers a number of different types of contests. For each contest, we announce the entry fees and prizes in advance in the contest details. For a summary of entry fees and prizes for currently open contests please login and visit the relevant contest page.
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Prizes are based on the results as of the time when final scoring is tabulated by The Cricket Draft. The value of the prizes for each contest is set out in the contest details and according to the Game Rules.
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Once winners are initially announced by The Cricket Draft and funds are added to the winner's Account balance, no further adjustments will be made and the scoring results will not be changed in light of subsequent official scoring changes made by official bodies, unless there is evidence of fraud or a Prohibited Practice. We do however reserve the right to make adjustments based on errors or irregularities in the transmission of information to us from our Third Party Data Providers or in our calculation of results.
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We also may make adjustments in the event of noncompliance with the Terms. The Cricket Draft has no obligation to delay the awarding of a prize in anticipation of any adjustment and we reserve the right to reverse payments in the event of any adjustment. You agree to co-operate with our efforts to reverse payments.
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No substitution or transfer of a prize is permitted. All taxes associated with the receipt or use of any prize are the sole responsibility of the winner. In the event that the awarding of any prizes to winners of the contest is challenged by any legal authority, The Cricket Draft reserves the right to determine whether or not to award or adjust such prizes.
Notification -
Winners of each contest are displayed on the Site(s) after the conclusion and validation of each contest.
13. Complaints and Disputes
Complaints
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You may raise a complaint in relation to the Site(s) and/or the Services at any time. Complaints should be raised in the first instance with Customer Support (via email at duelssupport@thecricketdraft.com), who will acknowledge receipt of the complaint and escalate to the appropriate team or individual for investigation and response.
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We endeavour to complete any investigation into any complaint as quickly as possible, and within eight weeks of the complaint being raised. Where we anticipate any delay e.g. requirement to contact a payment provider or other external party in relation to the complaint, we will contact you to advise you of progress.
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Once completed we will provide you with a written response detailing the outcome of the investigation and the reasons for our decision.
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If we have not been able to resolve your complaint within eight weeks we will contact you to provide a summary of the investigation and our decision based upon the information available to us at that time.
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Where we are unable to resolve the complaint to your satisfaction, we will provide you with a ‘deadlock’ letter which will also include information on how you can escalate the matter to an independent dispute resolution provider.
Disputes -
Where you do not agree with our decision or the manner in which we have managed your complaint you have the right to raise a Customer Dispute with an independent Alternative Dispute Resolution (ADR) provider, who will conduct an independent investigation into your complaint and our management of it.
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The Cricket Draft’s nominated ADR is the Independent Betting Arbitration Service (IBAS).
You may submit an online adjudication form, available at: https://www.ibas-uk.com
A form can also be requested over the telephone via 0207 347 5883 or you may contact IBAS by writing to:
Independent Betting Adjudication Service
PO Box 62639
EC3P 3AS
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The ADR service is free to use.
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We will co-operate fully with any investigation or request for information as part of the ADR and Customer Dispute process, and abide by their final decision or adjudication.
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Where you believe that The Cricket Draft has breached the terms of its operating licence you may contact the regulator, the Gambling Commission, directly using the contact details available on their website.
14. User Content
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You understand that all Content made available on the Service by a user, including but not limited to profile information and communications with other users, whether privately transmitted or made publicly available, is the sole responsibility of the person from which such User Content originated. This means that you, not The Cricket Draft, are entirely responsible for all User Content that you upload, post, share, email, transmit or otherwise make available via the Service. Under no circumstances will The Cricket Draft be liable in any way for any User Content.
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Under no circumstances should you use the Services for any purpose which is or is likely to be considered to be defamatory, abusive, obscene, inappropriate, indecent or unlawful, or which could cause offence to any other user or user on the Service. You must not use any abusive or aggressive language or images, swear, threaten, harass or abuse any other person, including other users, via the Site, or behave in such a manner towards any The Cricket Draft representative used to provide the Services, customer services, or any helpdesk or support function which we make available to you.
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You acknowledge that The Cricket Draft may or may not pre-screen User Content, but that The Cricket Draft and its designees have the right (but not the obligation) in their sole discretion to pre-screen, refuse, permanently delete, undelete, modify and/or move any User Content available via the Service.
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Without limiting the foregoing, The Cricket Draft and its designees shall have the right to remove any User Content that violates these Terms or is otherwise objectionable in The Cricket Draft's sole discretion.
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With respect to User Content you submit or otherwise make available on or to the Service, you grant The Cricket Draft an irrevocable, fully sub-licensable, perpetual, worldwide, royalty-free, non-exclusive licence to use, distribute, reproduce, modify, adapt, publish, translate, publicly perform and publicly display such User Content (in whole or in part), and to incorporate such User Content into other works, in any format or medium now known or later developed.
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You are solely responsible for your interactions with other users of the Service. The Cricket Draft reserves the right, but has no obligation, to monitor disputes between you and other users.
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Violation of our rules may result in the removal of your User Content from the Service and/or the termination of your Account. You acknowledge and agree that The Cricket Draft may remove any User Content and terminate any Account at any time for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such User Content). To report User Terms and Conditions violations, please contact Customer Support (via email at duelssupport@thecricketdraft.com).
15. Safer Gaming and Responsible Play
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The Cricket Draft is committed to providing the support you need to play responsibly and stay safe.
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All users are required to read and accept the Responsible Play Policy as part of the registration process and set a deposit limit prior to being able to register a payment method and make a first deposit.
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We offer you a range of options to help you to manage your play, including:
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Daily, weekly or monthly deposit limits;
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Take a Break; and
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Self-Exclusion (operator and GAMSTOP).
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You can find further details of the options available to you in our Responsible Play Policy or by contacting Customer Support (via email at duelssupport@thecricketdraft.com).
Deposit Limits -
All users are required to set either a daily, weekly or monthly deposit limit before they can make their first deposit. This limit can subsequently be decreased or increased.
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A request to reduce or lower an existing limit will be applied immediately upon receipt of the request.
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A request to increase an existing limit will only be implemented and applied after a period of twenty-four hours from the time of the request and subject to re-confirmation of the request.
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Where a user attempts to set a new limit over a different time period than is currently set, we will pro rata both values in order to assess whether the request results in an increase or decrease compared to the existing limit.
Affordability Checks -
As part of our commitment to safer gaming and in line with our regulatory obligations, we will conduct automated affordability checks on all users whose net deposits are more than £150 within a 30 day rolling period, to ensure that you are not spending beyond your means. We will not re-conduct the same affordability checks within a 12 month period of the previous check. We may also conduct further manual affordability checks based on user activity levels.
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We conduct these automated affordability checks via a third party supplier who uses public records and credit bureau data to provide us with an assessment of a user’s risk profile. Manual checks are conducted through open banking applications and/or requesting you to provide information confirming your income and how much you are spending gambling.
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If, for any reason, a user does not pass the automated affordability checks, we will temporarily freeze access to the user’s Account and they will not be able to access the Site while further manual checks are being conducted.
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Based upon the affordability checks we reserve the right to apply a safe limit to the relevant user Accounts. This is intended to ensure that they do not inadvertently spend more than they should or can afford to lose.
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You can review your affordability limit at any time. If any affordability limits have been applied to your Account by us, any request for to increase your limits will be subject to a full review of the Account and new affordability checks.
Checking In -
We will contact you from time to time to ensure that you are comfortable with your activity and levels of spend with us. This can be as a result of a scheduled or random check-in, or because we have spotted a change in your activity with us.
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A check-in does not mean that you have, or are developing a problem, but where we feel that there is risk of this happening, we may suggest a deposit limit or use of one of our other management tools.
Time-Out -
If you wish to take a short break from playing, for between one day and six weeks, then you can apply a Time-Out to your Account.
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When you set a Time-Out with The Cricket Draft, we will suspend your Account for the specified period and prevent you from receiving any marketing communications. Once applied a Time-Out cannot be reversed, revoked or amended.
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Following the end of your Time-Out period, your Account will automatically be re-opened, and you will be able to login to your Account.
Self-Exclusion (operator and GAMSTOP) -
The Cricket Draft provides a self-exclusion facility which allows you to close your Account for a specified period of time. At your request, we will prevent you from using your Account for a specific period, as determined by you, of between 6 months and 5 years and we will take reasonable steps to prevent the opening of new Accounts.
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By opting to self-exclude, we will close your Account, remove you from all active marketing communications and we will attempt to refund any positive balance back to your payment method(s) in accordance with our Closed Loop withdrawal policy (as detailed in Section 7), subject to any verification or due diligence checks.
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During the period of self-exclusion it will not be possible to re-open your Account for any reason.
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At the end of the period selected, you may request a return to playing by contacting Customer Support (via email at duelssupport@thecricketdraft.com). Any request to return will be subject to a full review of the Account, additional verification and affordability checks.
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Our self-exclusion involves a joint commitment from us and you. We will take reasonable steps to prevent you re-opening your Account or opening new Accounts. However, during the period of your exclusion, you must not attempt to re-open your Account or to try and open new accounts. Where we identify an Account associated with you it will be manged in accordance with our duplicate/multiple Account policy.
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We will write to you to confirm the self-exclusion and to provide information about GAMSTOP, blocking tools and support services.
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Should you opt to self-exclude from The Cricket Draft, we also strongly recommend that you also consider self-exclusion from all other sites you use or hold accounts with by registering with GAMSTOP, the national online self-exclusion scheme.
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We conduct checks against the GAMSTOP database at registration, log-in and every 24 hours for all other customers. Where we identify a user Account that is registered with GAMSTOP we will take steps to suspend that Account with us and manage it in the same way as a self-excluded Account.
16. Indemnity
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You agree to release and to indemnify, defend and hold harmless The Cricket Draft and its parents, subsidiaries, affiliates and agencies, as well as the officers, directors, employees, shareholders and representatives of any of the foregoing entities, from and against any and all losses, liabilities, expenses, damages, costs (including attorneys’ fees and court costs) claims or actions of any kind whatsoever arising or resulting from your use of the Service, your violation of these User Terms and Conditions, your receipt, ownership, use or misuse of any prize, and any of your acts or omissions that implicate publicity rights, defamation or invasion of privacy. The Cricket Draft reserves the right, at its own expense, to assume exclusive defence and control of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate with The Cricket Draft in the defence of such matter.
17. Warranty Disclaimers
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You expressly understand and agree that your use of the Service is at your sole risk. The Service (including the Service and the Content) are provided on an "AS IS" and "as available" basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement. You acknowledge that The Cricket Draft has no control over, and no duty to take any action regarding: which users gain access to or use the Service; what effects the Content may have on you; how you may interpret or use the Content; or what actions you may take as a result of having been exposed to the Content. You release The Cricket Draft from all liability for you having acquired or not acquired Content through the Service. The Service may contain or direct you to other websites containing information that some people may find offensive or inappropriate. The Cricket Draft makes no representations concerning any Content contained in or accessed through the Service, and The Cricket Draft will not be responsible or liable for the accuracy, copyright compliance, legality or decency of material contained in or accessed through the Service.
18. Limitation on Liability
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You acknowledge and agree that you assume full responsibility for your use of the Site and Service. You acknowledge and agree that any information you send or receive during your use of the Site and Service may not be secure and may be intercepted or later acquired by unauthorised parties. You acknowledge and agree that your use of the Site and Service is at your own risk. Recognising such, you understand and agree that, to the fullest extent permitted by applicable law, neither The Cricket Draft nor its suppliers or licensors will be liable to you for any direct, indirect, incidental, special, consequential, punitive, exemplary or other damages of any kind, including without limitation damages for loss of profits, goodwill, use, data or other tangible or intangible losses or any other damages based on contract, tort, strict liability or any other theory (even if The Cricket Draft had been advised of the possibility of such damages), resulting from the Site or Service; the use or the inability to use the Site or Service; unauthorised access to or alteration of your transmissions or data; statements or conduct of any third party on the Site or Service; any actions we take or fail to take as a result of communications you send to us; any incorrect, illegible, misdirected, stolen, invalid or inaccurate entry information; human errors; technical malfunctions; failures, including public utility or telephone outages; omissions, interruptions, latency, deletions or defects of any device or network, providers or software (including, but not limited to, those that do not permit an entrant to participate in the service); any injury or damage to computer equipment; inability to fully access the Site or Service or any other website; theft, tampering, destruction, or unauthorised access to, or alteration of, entries, images or other content of any kind; data that is processed late or incorrectly or is incomplete or lost; typographical, printing or other errors, or any combination thereof; or any other matter relating to the Site or Service. Notwithstanding anything to the contrary contained herein, The Cricket Draft's liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to The Cricket Draft for general use of the Site or Service during the term of your registration for the Site, not including any entry fees for contests completed prior to the circumstances giving rise to the claim.
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Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations may not apply to you.
19. Our Proprietary Rights
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All title, ownership and intellectual property rights in and to the Service are owned by The Cricket Draft or its licensors. You acknowledge and agree that the Service contains proprietary and confidential information that is protected by applicable intellectual property and other laws.
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Except as expressly authorised by The Cricket Draft, you agree not to copy, modify, rent, lease, loan, sell, distribute, perform, display or create derivative works based on the Service, in whole or in part.
20. Links
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The Service provides, or third parties may provide, links to other websites, applications or resources. Because The Cricket Draft has no control over such websites, applications and resources, you acknowledge and agree that The Cricket Draft is not responsible for the availability of such external websites, applications or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such websites, applications or resources.
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You further acknowledge and agree that The Cricket Draft shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such website, applications or resources.
21. Account Closure
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If you wish to close your user Account, you can do so within the Control Centre page of the Site or by contacting Customer Support (via email at duelssupport@thecricketdraft.com).
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The Cricket Draft is, at any time (and notwithstanding any other provisions contained in the User Terms and Conditions), entitled to close your Account where it suspects or determines a breach of these User Terms and Conditions.
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If you request to close your Account and you have a zero balance with no outstanding contest entries, your Account will be closed immediately (subject to any outstanding verification or due diligence checks).
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If you request to close your Account but you still hold a positive Account balance or have outstanding valid contest entries, your Account will be placed into a ‘Pending Closure’ state until these are settled. During this time, your Account will be restricted: you will not be permitted to make any new deposits or enter any new contests. You will, however, be able to log in to view the outcome of your outstanding contests and request withdrawals of your cleared funds. If you have not withdrawn your balance within 7 days of your final contest ending, we will attempt to send the funds back to your registered payment method(s) in accordance with our Closed Loop withdrawal policy (as detailed in Section 7). Once your balance reaches £0.00, your Account will be closed.
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If you request to close your Account and hold a remaining cash balance of less than £0.50 (the minimum withdrawal amount), you acknowledge and agree that upon successful closure of the Account, we will donate this remaining balance to a registered gambling charity of our choosing.
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To comply with our regulatory and legal obligations, we may be required to retain a record of certain Account data for a period of time following the closure of your Account. After this time has passed, it will be securely destroyed.
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Should you wish to reactive your Account at any time, you may do so by contacting Customer Support (via email at duelssupport@thecricketdraft.com). Any request to reactivate a closed Account will be subject to reacceptance of any new User Terms and Conditions and verifications.
22. No Third-Party Beneficiaries
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You agree that, except as otherwise expressly provided in these Terms, there shall be no third-party beneficiaries to the Terms.
23. GENERAL INFORMATION
Entire Agreement
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These Terms (and any additional terms, rules and conditions of participation in particular contests that The Cricket Draft may post on the Service) constitute the entire agreement between you and The Cricket Draft with respect to the Service and supersedes any prior agreements, oral or written, between you and The Cricket Draft. In the event of a conflict between these Terms and the additional terms, rules and conditions of participation in particular contests, the latter will prevail over the Terms to the extent of the conflict.
Law and Jurisdiction -
These User Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
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The courts of England and Wales shall have non-exclusive jurisdiction over any disputes arising out of the User Terms and Conditions.
Waiver and Severability of Terms -
The failure of The Cricket Draft to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision.
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If any provision of the Terms is found by a competent authority to be invalid, unlawful or unenforceable to any extent, such terms, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the parties nevertheless agree that the competent authority should endeavour to give effect to the parties' intentions as reflected in the provision.
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